Frequently Asked Questions

General Questions

What is Call Cleo?

Call Cleo is an AI-powered voice assistant designed specifically for healthcare practices. It handles patient calls, schedules appointments, answers questions, and provides practice information 24/7.

How does Call Cleo work?

Call Cleo uses advanced natural language processing to understand patient requests and respond appropriately. It integrates with your practice management system to handle scheduling and patient information securely.

Integration

How do I integrate Call Cleo with my existing systems?

Call Cleo provides a REST API for integration. You can connect your practice management system, scheduling software, and other tools through our API endpoints. See our API Reference for details.

What systems does Call Cleo integrate with?

Call Cleo integrates with popular healthcare management systems and can work with custom systems through our API. Contact support for specific integration requirements.

Security & Compliance

Is Call Cleo HIPAA compliant?

Yes, Call Cleo is designed with healthcare privacy standards in mind. We follow HIPAA guidelines and implement security best practices to protect patient information.

How is patient data protected?

All patient data is encrypted in transit and at rest. We use industry-standard security measures and follow healthcare compliance requirements.

Customization

Can I customize the assistant’s voice?

Yes, you can customize your assistant’s voice, tone, and responses to match your practice’s style and requirements.

Can I set custom business hours?

Absolutely! You can configure your practice’s business hours, and the assistant will inform callers accordingly.

Support

What support options are available?

We offer email support, documentation, and API reference materials. Enterprise customers have access to dedicated support channels.

How do I get help?

Contact our support team at support@callcleo.app or check our documentation for self-service resources.