Booking an appointment
A new patient finding a time that works.
Coming soon
Physio · Psychology · Counselling · Allied health
Every call
answered.Booked into your practice system,
or passed to your team.
Cleo is an Australian-voiced AI receptionist for allied health and NDIS providers. She picks up while you're with a client, then books straight into Cliniko, Halaxy or Nookal on the first call, or takes a clear message and lets your team know.
Australian hosted data
Privacy Act
Callers are told they're speaking with AI
The phone rings while you're with a client
79.6% of calls arrive during business hours, measured against each clinic's own hours.* That's exactly when you're mid-session and can't pick up.
- A new patient hits voicemail and books somewhere else.
- A participant or coordinator leaves half a message, and someone spends the afternoon chasing it.
- You rebuild the conversation from memory after the session, when you'd rather be with the next client.
Cleo picks up those calls, so the person in front of you keeps your full attention.
* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026.
Physio · Psychology · Counselling · Allied health
Every call answered, and booked straight into Cliniko, Halaxy or Nookal on the first call.
The caller hangs up with a time, and the diary already has it. Nobody re-types a voicemail later.
- Books and reschedules in your practice system while the caller is still on the line.
- Finds existing patients and adds new ones.
- Follows your rules: your services, practitioners and hours, not a generic script.
- Transfers to your team when a call needs a person, and takes a message if no one can pick up.
- Sends your team a summary of each call by SMS or email.
Book a demo23 of 26 bookings (88.5%) written straight into the practice system, and 24 of 26 reschedules completed, at Cliniko and Halaxy clinics (minimum; logged from 6 Jun). See the numbers ↓
Hear Cleo at work
A familiar call.
A little less on your plate.
Bookings, changed plans and questions for the team. Hear how a conversation with Cleo sounds.
Call recordings coming soon.
Changing an appointment
An existing patient needing a different time.
Coming soon
Taking a message
An enquiry that needs a follow-up from the team.
Coming soon
Already on the phone for clinics like yours
- • 1,408 calls answered across 12 clinics
- • 408 messages taken for clinic teams
- • 23 of 26 bookings (88.5%) written straight into the practice system (Cliniko and Halaxy clinics)*
- • 24 of 26 reschedules completed*
- • 79.6% of calls arrived in business hours, and 20.4% after hours, measured against each clinic's own hours
* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026; booking and reschedule counts from 6 Jun 2026, when logging started, so they're a minimum.
How Cleo gets on your clinic phone
We set Cleo up with your team. It isn't a self-serve switch.
1
Book a demo.
See Cleo handle a call, and pick the setup that fits: booking for allied health, or messages for NDIS.
2
We set her up with you.
We go through your number, services, hours and rules, and for allied health we connect Cliniko, Halaxy or Nookal.
3
Choose where calls go.
Decide who gets messages, when calls should transfer, and what Cleo should never handle alone.
4
Go live with your team.
You switch Cleo on when the clinic is ready, and there's always a person behind her.
Safe on your clinic line
- Australian hosted data, handled under the Privacy Act.
- Upfront with callers: Cleo introduces herself as an AI assistant at the start of every call.
- Recordings stay off unless you switch them on. Call recordings are only kept if your clinic turns on the recording add-on.
- Urgent calls follow your rules. Life-threatening emergencies are directed to triple zero.
- She answers 24/7, so the odd after-hours call is covered too.
The people behind Cleo
Meet Rich and Mike
From the technology to your first demo, here's who you'll be talking to.
Rich Low
CEO / CTO
Rich leads Call Cleo's product and technology, building the systems that help clinics answer calls and manage bookings.
Mike
Sales
Mike helps clinics explore Call Cleo, understand how it fits their practice and choose the right setup.
Simple pricing for allied health and NDIS
Minute-based plans. $0 setup for the first 87 providers. No lock-in contracts.
Starter
$129 /month
90 minutes included
Sole traders and small clinics
Book a demoCall answering · SMS and email summaries · Booking and rescheduling into Cliniko, Halaxy or Nookal · NDIS message-take with team notifications · Call transfer
Most popular
Growth
$229 /month
180 minutes included
Established clinics with a steady phone load
Book a demoEverything in Starter
Professional
$599 /month
500 minutes included
Busy practices with high call volume
Book a demoEverything in Growth · Priority onboarding
Want to keep call recordings? Add the recording add-on to any plan.
Book a demoNDIS providers · Support coordination
Every call answered, and passed to your team as a clear message.
Participants, families and coordinators always reach someone, even when your team is out on visits or in sessions.
- Takes an accurate message: the caller's name, callback number and reason for calling.
- Notifies your team straight away by SMS or email.
- Transfers when someone's free, and takes a message if not.
- You stay in charge of the next step. Cleo doesn't book or change schedules for NDIS calls. Her job is to make sure nothing slips through.
NDIS Quality & Safeguards Commission aware (awareness, not a certification)
FAQs
Answers to common questions
What is Call Cleo? +
An Australian-voiced AI receptionist for allied health clinics and NDIS providers. For allied health, she answers and books straight into Cliniko, Halaxy or Nookal on the first call. For NDIS providers, she answers and passes the call to your team as a clear message.
Which practice systems can Cleo book into? +
Cliniko, Halaxy and Nookal. She books and reschedules appointments while the caller is on the line.
Can Cleo book new patients? +
Yes. She finds existing patients and adds new ones.
What happens on an NDIS call? +
Cleo answers and takes an accurate message: the caller's name, callback number and reason for calling. Then she notifies your team. She doesn't book or change schedules for NDIS calls, so your team decides the next step.
Can Cleo transfer a call to us? +
Yes. If a call needs a person, Cleo can transfer it. If nobody picks up, she takes a message and lets your team know.
Will callers know they're speaking with AI? +
Yes. Cleo introduces herself as an AI assistant at the start of every call.
Where is our data hosted? +
In Australia, handled under the Privacy Act.
Are calls recorded? +
Only if you want them to be. Call recordings are only kept if your clinic switches on the recording add-on.
What happens on an urgent call? +
You set the escalation path. Cleo can transfer, take a message or follow the rules you give her. Life-threatening emergencies are directed to triple zero.
How much does it cost? +
Starter is $129 a month for 90 minutes, Growth is $229 for 180 minutes, and Professional is $599 for 500 minutes. Setup is $0 for the first 87 providers, and there are no lock-in contracts.
How do we get started? +
Book a demo. We'll go through your clinic phone with you, set Cleo up, and switch her on when your team is ready.
Book a demo
Stop losing calls
while you're with clients
Every call answered: booked straight into Cliniko, Halaxy or Nookal, or passed to your team as a clear message.
Book a demo