Terms of Service

1. Agreement to Terms

By accessing or using CallCleo ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

CallCleo is an AI receptionist service designed for NDIS providers. These Terms govern your use of our service and constitute a legally binding agreement between you and CallCleo AI.

2. Description of Service

CallCleo provides an AI-powered telephone receptionist service that:

• Answers incoming calls on behalf of your practice
• Handles enquiries using NDIS-aware AI
• Provides call summaries via SMS and email
• Manages bookings and appointment scheduling
• Routes urgent calls as configured

The Service operates 24/7 and is designed specifically for NDIS providers, support coordinators, and allied health practices.

3. Account Registration

To use CallCleo, you must:

• Be a registered NDIS provider or authorized representative
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Service Availability and Limitations

While we strive for 99.9% uptime, we do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to:

• Maintenance and updates
• Technical issues beyond our control
• Force majeure events

CallCleo is an AI assistant and may not handle every situation perfectly. You remain responsible for reviewing call summaries and following up on participant needs as appropriate.

5. Pricing and Payment

Subscription Plans: CallCleo operates on a subscription basis with different plans offering varying call minute allocations. Pricing is displayed on our website and may change with 30 days' notice.

Billing: Subscriptions are billed monthly in advance. Overage charges apply for calls exceeding your plan's included minutes.

Refunds: Refunds are provided at our discretion. No refunds are available for used minutes or partial months of service.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any harmful, offensive, or inappropriate content
• Attempt to reverse engineer or compromise the Service
• Use the Service in a way that violates NDIS regulations or standards
• Share your account credentials with unauthorized parties

7. NDIS Compliance and Responsibilities

As an NDIS provider using CallCleo, you acknowledge that:

• You remain responsible for compliance with all NDIS requirements
• CallCleo assists with call handling but does not replace your professional responsibilities
• You must review and act on call summaries appropriately
• You are responsible for ensuring participant information is handled correctly
• You must maintain appropriate records as required by NDIS Practice Standards

CallCleo maintains Australian hosted data centers, aligns with the Privacy Act and HIPPA protections, and stays aware of the NDIS Quality & Safeguards Commission guidance so you can reference these assurances when auditing your practice.

• Australian Hosted Data: practice and participant information never leaves Australia without your consent.
• Privacy Act and HIPPA Compliant: policies, consent, and safeguards protect sensitive healthcare calls.
• NDIS Quality & Safeguards Commission Aware: our service is configured to support the latest Commission expectations.

These commitments back the trust badges you see on our landing page footer and reflect the minimum expected standards for NDIS-focused software partners.

8. Intellectual Property

The Service, including its AI models, software, and content, is owned by CallCleo AI and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your practice.

You retain ownership of your practice data and call summaries. We do not claim ownership of your content.

9. Limitation of Liability

To the maximum extent permitted by law:

• CallCleo is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the 12 months preceding the claim
• We are not responsible for decisions made based on call summaries

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold CallCleo AI harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or violation of any NDIS requirements or regulations.

11. Termination

We may terminate or suspend your account immediately if you breach these Terms. Upon termination:

• Your right to use the Service ceases immediately
• You may export your data for 30 days after termination
• All outstanding fees remain due

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.

14. Contact Information

For questions about these Terms, please contact us: