🚀 Launch offer: $0 setup for the first 87 providers

The Halaxy AI receptionist that books on the first call

Cleo picks up when you're in session, checks your Halaxy diary and books the appointment before the caller hangs up. No voicemail to chase, nothing to re-type.

Book a demo See how a booking lands in Halaxy ↓

Australian hosted data · Privacy Act · NDIS Quality & Safeguards Commission aware

Works with the Halaxy account you already run

Call Cleo isn't a practice management system. Cleo connects to Halaxy over its API, so bookings and reschedules land in the diary you already use. There's no system switch and no double entry.

Two jobs on the same Halaxy line

Allied health

First-call bookings written back to Halaxy. The caller hangs up with a time, and the diary already has it.

NDIS

Structured message-take and a summary to the team. No practice-software write-back, so your coordinators stay in control of the next step.

How a call becomes a Halaxy appointment

  1. 1. Your clinic number rings and Cleo answers. She tells the caller she's an AI assistant for your practice.
  2. 2. She confirms who's calling. She checks existing patients against your Halaxy records and collects the details you ask for from new patients.
  3. 3. She matches the request to your services. That covers the appointment type, the practitioner and the location (if you have more than one), all from your setup.
  4. 4. She checks Halaxy availability in real time and offers times that are genuinely open.
  5. 5. She writes the booking into Halaxy on the call and confirms the day and time back to the caller. Reschedules work the same way.
  6. 6. Your team gets a structured summary by SMS or email, and the appointment is already in Halaxy.

Anything outside your rules goes to your escalation path. Life-threatening emergencies are directed to triple zero.

Cleo + Halaxy capabilities

  • Real-time availability checks in Halaxy
  • New and existing patient bookings written back on the first call
  • Rescheduling without double entry
  • Your services, practitioners, hours and rules
  • Structured SMS or email summaries to your team
  • Escalation to a human when a call needs one
  • Structured message-take for NDIS calls on the same line (no write-back)

By the numbers

  • • 1,408 calls answered across 12 CallCleo clinics
  • • 23 of 26 bookings (88.5%) written straight into the practice system at Cliniko and Halaxy clinics*
  • • 24 of 26 reschedules completed*
  • • 79.6% of calls arrived in business hours, measured against each clinic's own hours

* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026; booking and reschedule counts from 6 Jun 2026, when logging started, so they're a minimum.

From the clinic phone

Booked between sessions, not after them

[ANONYMISED EXAMPLE – needs real source before ship]

A two-psychologist practice in Melbourne using Halaxy couldn't answer the phone mid-session. Most new enquiries went to voicemail and turned into callback tag. With Cleo on the line, a new client calling on a Tuesday morning was offered two open times from Halaxy, picked one and hung up booked. The psychologist saw the appointment in Halaxy at the end of the session.

Every coordinator call gets an answer

An NDIS provider gets a lot of weekday enquiries and has no need for Cleo to write into a practice system. Cleo answers and takes the message: who called, what they need and what happens next. The team gets a summary, and any booking stays with them.

Read the story →

FAQs

Halaxy AI receptionist FAQs

Does Cleo book straight into Halaxy? +

Yes, for allied health. Cleo checks Halaxy availability and writes the appointment back during the call, so it's in the diary before the caller hangs up.

Does Cleo submit NDIS claims or do billing in Halaxy? +

No. Cleo handles the phone. For allied health, she books and reschedules appointments. For NDIS calls, she takes a structured message and sends your team a summary. Billing and claims stay with your team in Halaxy.

Do we have to leave Halaxy? +

No. Call Cleo isn't a practice management system. It works with the Halaxy account you already run.

Can Cleo handle reschedules? +

Yes. Existing patients can move an appointment, and the change is made in Halaxy on the call.

Will callers know Cleo is an AI? +

Yes. She introduces herself as an AI assistant at the start of the call.

Where is call data kept? +

Data is hosted in Australia under the Privacy Act. Call recordings are only kept if your clinic switches on the recording add-on.

Halaxy clinics across Australia

Melbourne · Sydney · Perth

Allied health clinics

First-call booking write-back into Halaxy

NDIS providers

Structured message-take and a team summary (no PMS write-back)

Elsewhere in Australia? This national hub covers you.

Put Cleo on your Halaxy clinic phone

Watch a call become a Halaxy booking, set up with your services and hours.

Book a demo