The Cliniko AI receptionist that books on the first call

Cleo answers your clinic phone while you're with a patient, finds a time in Cliniko and books it while the caller is still on the line. They hang up with a time, and the diary already has it.

Book a demo See how a booking lands in Cliniko ↓

Australian hosted data · Privacy Act · NDIS Quality & Safeguards Commission aware

Works with the Cliniko account you already run

Call Cleo isn't a practice management system, and you don't switch anything. Cleo connects to Cliniko over its API, so new bookings and reschedules go straight into your diary. Nobody re-types them from a voicemail.

Two jobs on the same Cliniko line

Allied health

First-call bookings written back to Cliniko. The caller hangs up with a time, and the diary already has it.

NDIS

Structured message-take and a summary to the team. No practice-software write-back, so your coordinators stay in control of the next step.

How a call becomes a Cliniko appointment

1. The call comes in on your normal number. Cleo answers and says up front that she's an AI assistant for your clinic.
2. She works out who's calling. She finds existing patients in Cliniko and adds new ones, taking the details your clinic asks for.
3. She works out what they need. She asks about the service, the practitioner (if they have a preference) and the appointment type, all from the list you've set up. She won't offer services you don't provide.
4. She checks Cliniko live. Cleo looks at real availability in Cliniko and offers the caller times that are actually free.
5. She books it while they're still on the phone. Once the caller picks a time, Cleo writes the appointment into Cliniko and reads it back to them. Reschedules follow the same path.
6. Your team gets a summary. A structured SMS or email note lands with your team. The appointment is already sitting in the practitioner's Cliniko diary.

Anything Cleo shouldn't handle alone follows the escalation path you set. Life-threatening emergencies are directed to triple zero.

Want the detail? Read the Cliniko setup guide.

Cleo + Cliniko capabilities

Real-time availability checks in Cliniko
New and existing patient bookings written back on the first call
Rescheduling without double entry
Your services, practitioners, hours and rules, not a generic script
Structured SMS or email summaries to your team
Escalation to a human for anything outside the rules you set
Structured message-take for NDIS calls on the same line (no write-back)

By the numbers

• 1,408 calls answered across 12 CallCleo clinics
• 23 of 26 bookings (88.5%) written straight into the practice system at Cliniko and Halaxy clinics*
• 24 of 26 reschedules completed*
• 79.6% of calls arrived in business hours, measured against each clinic's own hours

* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026; booking and reschedule counts from 6 Jun 2026, when logging started, so they're a minimum.

From the clinic phone

The appointment is in the calendar before the team picks up the phone

An allied health clinic using Cliniko asked Cleo to do what a receptionist actually does: answer, find a time and write the booking back. Cleo answers their number and books new and existing patients into Cliniko on the first call. Most of those calls come in on weekdays, during clinic hours.

Read the story →

A Friday-afternoon reshuffle, handled from the treatment room

[ANONYMISED EXAMPLE – needs real source before ship]

A 4-practitioner physio clinic in Brisbane runs back-to-back sessions most afternoons, so the phone often rang out while everyone was hands-on. Now Cleo picks up. When an existing patient called to move a Monday appointment, Cleo found a new time in Cliniko, moved the booking and read it back. The front desk only saw the summary afterwards.

FAQs

Cliniko AI receptionist FAQs

Does Cleo really put the booking into Cliniko during the call? +

Yes. For allied health bookings, Cleo checks availability in Cliniko and writes the appointment back while the caller is still on the line. The caller hangs up with a time, and the diary already has it.

Do we need to change practice software? +

No. Call Cleo isn't a practice management system. It connects to the Cliniko account you already use.

Can Cleo book new patients as well as existing ones? +

Yes. She books new and existing patients, and she reschedules existing appointments, using the services and rules you've set.

What happens on an NDIS call? +

Cleo takes a structured message and sends your team a summary. NDIS calls aren't written into Cliniko, so your coordinators decide the next step.

Will callers know they're talking to an AI? +

Yes. Cleo introduces herself as an AI assistant at the start of every call.

Where is our data hosted? +

In Australia, handled under the Privacy Act. Call recordings are only kept if your clinic switches on the recording add-on.

How do we get started? +

Book a demo. We'll walk through your clinic phone, connect Cliniko, set your services and rules, and switch Cleo on with your team when you're ready.

Cliniko clinics across Australia

Adelaide, Brisbane, Canberra, Gold Coast, Hobart, Melbourne, Newcastle, Perth

Allied health clinics

First-call booking write-back into Cliniko

NDIS providers

Structured message-take and a team summary (no PMS write-back)

Put Cleo on your Cliniko clinic phone

See a call go from first ring to a booking in Cliniko, using your own services and hours.

Book a demo