Every coordinator call gets an answer
An NDIS provider gets a lot of weekday enquiries and has no need for Cleo to write into a practice system. Cleo takes a message and alerts the team, and any booking stays with them.
Read the story →The Halaxy AI receptionist that books on the first call
Cleo picks up when you're in session, checks your Halaxy diary and books the appointment before the caller hangs up. No voicemail to chase, nothing to re-type.
Callers are told they're talking to an AI
Works with the Halaxy account you already run
Call Cleo isn't a practice management system. Cleo connects to Halaxy over its API, so bookings and reschedules land in the diary you already use. There's no system switch and no double entry.
Two jobs on the same Halaxy line
Allied health
First-call bookings written back to Halaxy. The caller hangs up with a time, and the diary already has it.
NDIS
Takes a message and alerts your team by email and SMS. No practice-software write-back, so your coordinators stay in control of the next step.
How a call becomes a Halaxy appointment
- 1. Your clinic number rings and Cleo answers. She tells the caller she's an AI assistant for your practice.
- 2. She confirms who's calling. She checks existing patients against your Halaxy records and collects the details you ask for from new patients.
- 3. She matches the request to your services. That covers the appointment type, the practitioner and the location (if you have more than one), all from your setup.
- 4. She checks Halaxy availability in real time and offers times that are genuinely open.
- 5. She writes the booking into Halaxy on the call and confirms the day and time back to the caller. Reschedules work the same way.
- 6. The appointment is already in Halaxy. If there's a message, Cleo alerts your team by email and SMS.
Anything outside your rules goes to your escalation path. Life-threatening emergencies are directed to triple zero.
Cleo + Halaxy capabilities
- Real-time availability checks in Halaxy
- New and existing patient bookings written back on the first call
- Rescheduling without double entry
- Your services, practitioners, hours and rules
- Messages, with email and SMS alerts to your team
- Escalation to a human when a call needs one
- Structured message-take for NDIS calls on the same line (no write-back)
By the numbers
- • 1,408 calls answered across 12 CallCleo clinics
- • 23 of 26 bookings (88.5%) written straight into the practice system at Cliniko and Halaxy clinics*
- • 24 of 26 reschedules completed*
- • 79.6% of calls arrived in business hours, measured against each clinic's own hours
* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026; booking and reschedule counts from 6 Jun 2026, when logging started, so they're a minimum.
From the clinic phone
FAQs
Halaxy AI receptionist FAQs
Does Cleo book straight into Halaxy? +
Yes, for allied health. Cleo checks Halaxy availability and writes the appointment back during the call, so it's in the diary before the caller hangs up.
Does Cleo submit NDIS claims or do billing in Halaxy? +
No. Cleo handles the phone. For allied health, she books and reschedules appointments. For NDIS calls, she takes a structured message. Your team gets an email and, by default, an SMS alert, and the message is in the app inbox. Billing and claims stay with your team in Halaxy.
Do we have to leave Halaxy? +
No. Call Cleo isn't a practice management system. It works with the Halaxy account you already run.
Can Cleo handle reschedules? +
Yes. Existing patients can move an appointment, and the change is made in Halaxy on the call.
Will callers know Cleo is an AI? +
Yes. She introduces herself as an AI assistant at the start of the call.
Put Cleo on your Halaxy clinic phone
Watch a call become a Halaxy booking, set up with your services and hours.
Book a demo with Mike